Frequently Asked Questions

1. What products does Saccha Dhaaga offer?

Saccha Dhaaga offers a curated collection of Indian ethnic and contemporary fashion, including sarees, suits, kurta sets, dresses, dupattas, accessories, cotton-silk sarees, Chanderi sarees, Kota, Linen, Maheshwari, and Mul Cotton collections.

2. How can I place an order?

Browse our collection, select your preferred product and size where applicable, add it to your cart, and proceed to checkout. Enter your delivery and payment details to complete your order.

3. What payment methods are available?

We accept the payment methods displayed during checkout. Available payment options may vary depending on your location and payment provider.

4. How long does it take to process my order?

Orders are generally processed within 2–5 business days. Processing may take longer during sales, festive periods, new collection launches, or high-order-volume periods.

5. How long will my order take to arrive?

For deliveries within India, orders generally take approximately 3–7 business days after dispatch. Remote locations may require additional delivery time.

Please note that delivery timelines are estimates and may vary depending on the courier service and delivery location.

6. How can I track my order?

Once your order is dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to follow your shipment.

7. Can I cancel my order?

You may request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

8. Can I return a product?

Eligible products may generally be returned within 7 days of delivery, subject to our Refund & Return Policy.

The product must be unused, unworn, unwashed, undamaged, and returned with original tags and packaging where applicable.

9. Can I exchange a product?

Eligible products may be exchanged within 7 days of delivery, subject to product availability and the conditions specified in our Refund & Return Policy.

10. Which products cannot be returned?

Products marked as Non-Returnable or Final Sale, as well as customized or personalized products and products that have been worn, washed, altered, damaged, or otherwise used, may not be eligible for return or exchange.

Please check the individual product details before purchasing.

11. What if I receive a damaged or incorrect product?

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.

We may request photographs or videos of the product, packaging, shipping label, and the issue so that our team can review the case.

12. Are minor variations in handcrafted products normal?

Yes. Many Saccha Dhaaga products feature traditional and handcrafted techniques.

Minor variations in color, print, weave, texture, pattern placement, or finish may naturally occur and are part of the unique character of handcrafted products.

13. Will the product color look exactly the same as shown online?

We make every effort to display product colors accurately. However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

14. Are sizes available for all products?

Size availability varies by product. Available sizes are displayed on the individual product page before adding the item to your cart.

Please refer to the product's size information before placing your order.

15. What happens if my order cannot be delivered?

Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate.

If an order cannot be delivered because of an incorrect address, incomplete information, customer unavailability, or refusal to accept the shipment, additional delivery charges may apply for re-delivery.

16. Do you offer international shipping?

International shipping availability may vary depending on the destination and current shipping arrangements.

Where international shipping is available, applicable shipping charges, customs duties, taxes, and other destination-country charges may apply.

17. When will I receive my refund?

Once an approved return is received and inspected, the applicable refund will generally be initiated within 5–7 business days.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or payment method.

18. Are shipping charges refundable?

Shipping charges may be non-refundable unless the return is due to a confirmed defective, damaged, or incorrect product, or where otherwise required by applicable law.

Please refer to our Refund & Return Policy for complete details.

19. How can I get notified when an item is back in stock?

If a product is currently unavailable, you may use the Back in Stock notification option where available and enter your email address. We will notify you when the product becomes available again.

20. How can I stay updated about new collections and offers?

You can subscribe to the Saccha Dhaaga newsletter to receive updates about new collections, exclusive offers, news, and events.

21. How can I contact Saccha Dhaaga?

For questions about products, orders, shipping, returns, exchanges, or other queries, please contact Saccha Dhaaga through the contact details provided on our website.

Website: https://sacchadhaaga.com/

22. Where can I read Saccha Dhaaga's policies?

You can find our important policies on the website, including:

  • Privacy Policy

  • Terms & Conditions

  • Shipping Policy

  • Refund & Return Policy

  • FAQs

We recommend reviewing these policies before placing an order.